Whether you are looking for technical assistance for a product, want to schedule a maintenance intervention or schedule a training session, Euklis is by your side.
We have a solution for all your needs
Select your need and get in direct contact with the department that can provide you with fast and qualified assistance.
Technical support
Write to Euklis sales or technical support and you will receive immediate feedback via phone, e-mail, skype or WhatsApp:
Call our customer service available from Monday to Friday from 9:00 to 13:00 and from 14:00 to 18:00:
02 48409267
Send a request and we guarantee a response within a maximum of 24 hours:
support@euklis.com
Fill out the online support request form and receive a response within a maximum of 24 hours:
> Fill out the form
Don't miss updates
Each Euklis product is covered by a 2-year warranty that can be extended to 5 years. Software Suites can include a 24/365 level support contract.
For all Euklis products and software projects, a maintenance contract can be signed that provides for the update to the latest sfotware version.
The Software Maintenance Agreement (SMA) for Euklis' FARE HYBRID software offers ongoing technical support and updates, with the option to extend services with 24-hour support, on-site support, and training. The Euklis SMA includes the following support services and updates:
Phone/MS Teams support available from 9:00 to 18:00 (Italian time) on Italian working days.
Access to support for resolving issues or questions through these channels.
Latest software version updates: Access to new software versions and corrective updates (hotfixes)
Minor updates: Access to minor version updates, which may include improvements and new features.
Major Updates: Access to major software updates, including major new versions and significant improvements.
Ability to perform a remote assessment of the system via VPN or TeamViewer connection to analyze and resolve any technical issues.
24-hour online support not included by default, but available as an additional option.
On-site support available within 2 business days of request, but also as an add-on.
Training course with certification for 2 engineers, which guarantees adequate preparation for the management of the FARE HYBRID software.
Fill out the online support request form and receive a response within a maximum of 24 hours:
> Fill out the form
Learn how to manage your products
Through the partner network, Euklis organizes training courses to learn how to make the best use of the FaRe Hybrid platform.
If you are interested, please write to our support:
support@euklis.com
Fill out the registration form
Fill out the online support request form and receive a response within a maximum of 24 hours:
> Fill put the form
Need help with anything else?
Request support
Fill out the form to receive all the information and support you need, in the shortest possible time. We remind you that customer service is active from 9:00 to 13:00 and from 14:00 to 18:00, from Monday to Friday:
